Frequently Asked Questions
How can I obtain copies of my health record?
Contact your doctor's office, the health information management, or medical records
staff at each facility where you received treatment. Find out if your provider has
his/her own plan for helping patients to create personal health records (PHRs).
Ask if your records are in an electronic format that you can access yourself, or
if you need to request that they make copies for you. Also, ask your physician or
health information management professional to help you determine which parts of
your record you need. If you want medical records kept by your health plan, give
your doctor access to your myICEShield ICE Health Record file.
Am I required to pay for my health records?
Your health care provider should not charge you at the time of using their service,
however, once you have left their facility, your healthcare provider is allowed
to charge a nominal fee for copies of your health record. The fee should only include
the cost of copying (including supplies and labor), as well as postage if you request
the copy to be mailed. If you request an explanation of this information, you may
also be charged a fee for its preparation.
Can I access my ICE Health Record through my cell phone?
Yes, most smartphones with Internet browsing capabilities can access your ICE Health
How long must healthcare providers keep my records?
State regulations vary, but providers are generally required to maintain patient
records for five to seven years, after which they may be destroyed.
Can I upload lab reports, x-ray reports, MRI etc.? Yes. ICE Health
Record gives you the powerful ability to upload reports and connect them to a condition
under your medical history. However, It is impractical to upload images as in the
emergency not all first responders or doctors will have the necessary equipment
to read them. The best thing to do is to upload the reports of the x-ray or MRI,
etc. as they have been interpret by a licensed radiologist.